Refund and Cancellation Policy
Last updated: 27 October 2026
Humerly is operated by VGCB IT Solutions Private Limited (CIN U62013TS2025PTC192906). Registered office: Innov 8 Vasavi Gachibowli Vasavis Shalom Sky City, 7th floor, Tower-1, Unit No -701 to 710, S.Y N,O- 17, Gachibowli Villgae, Kondapur Serilingamapally Mandal, Rangareddy District, Gachibowli, K.V.Rangareddy, Seri Lingampally, Telangana, India, 500032.
This policy covers the paid Humerly plans, Starter and Growth, and the one-time Emergency Fix service. Custom plans follow the written agreement for that plan. Free Forever has no charge.
In this policy, business days are Monday to Friday, excluding public holidays in India.
Renewal
Starter and Growth renew automatically every month. At the start of each billing period we charge the card or UPI mandate you set up at checkout, until you cancel.
Cancelling a subscription
You can cancel at any time. There is no cancellation fee and no minimum term.
To cancel, email support@humerly.com from the email address on your account. Your cancellation counts from the time your email reaches us. We confirm it by email within 2 business days.
Your plan stays active until the end of the billing period you have already paid for, and you are not charged again. When that period ends, the paid features stop.
If you cancel the payment mandate through your bank or UPI app instead of emailing us, the paid plan may end straight away. If a renewal payment fails and our payment processor stops retrying it, the paid plan ends.
Changing plans
You can change plans on the Upgrade page in your dashboard, or by emailing support@humerly.com. A move to a bigger plan takes effect straight away. A move to a smaller plan takes effect at the start of your next billing period.
Refunds
We do not refund part of a billing period, including when you cancel or move to a smaller plan during it.
If we charge you for a period that starts after your cancellation reached us, we refund it without you having to ask.
If we charge you in error in any other way, for example twice for the same period, email support@humerly.com within 30 days of the charge. We refund that charge in full.
We start every refund within 5 business days of confirming it, to the card, account or UPI ID you paid from, in the currency you were charged. How long your bank or card issuer then takes to show it is outside our control.
Emergency Fix
If the first read finds no record or alignment defect, there is no invoice.
If you approve the changes, we apply them, and the fix does not verify within 7 days, in the authentication headers of a test message or in the receivers' aggregate reports, we refund the full fee. We send that refund within 5 business days of the end of the 7-day watch.
Emergency Fix does not cover inbox versus spam placement.
The money-back terms are the same as on humerly.com/emergency-fix.